Privacy Policy

Privacy Policy

EfFECTIVE:  JANUARY 1st. 2023.

Definitions according to TITLE 1.81. CUSTOMER RECORDS [1798.80 – 1798.84] ( Title 1.81 added by Stats. 2000, Ch. 1039, Sec. 1. ) of the California Legislative Information Code Section Group.

“Personal information” is data that can be used to identify or contact a single person or household.

“Customer” means an individual who provides personal information to a business during the creation of, or throughout the duration of, an established business relationship if the business relationship is primarily for personal, family, or household purposes.

“Disclose” means to disclose, release, transfer, disseminate, or otherwise communicate orally, in writing, or by electronic or any other means to any third party.

1. WHO WE ARE

Your privacy is very important to us. (“I”, “we”, or “us”) Roberto Esquivelzeta DBA “Vocal Knights” is dedicated to respecting the privacy of your personal information. This privacy policy describes what information is collected from you, the use, and the disclosure of Personal Information we receive from users on our website: https://www.vocalknights.com (the”Site”). The term “you” refers to anyone who uses, visits, and/or views the website.

This privacy policy applies to all information collected through our website or mobile application, and/or related services, sales, marketing or events.

 You agree that by using the Site, you have read, understood, and agree to be bound by this privacy policy including the California Privacy Disclosures, the Disclaimer and Terms and Conditions posted on the website.

Accordingly, those persons who choose to access the Site from other locations do so on their own initiative and are solely responsible for compliance with local laws, if and to the extent local laws are applicable.

You must not access or use this site if you do not wish to be bound by this Privacy Policy.

2. WHAT INFORMATION DO WE COLLECT?

The personal information you disclose to us.

While using our Site, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you. Personally-identifiable information may include but is not limited to the following:

Name, Email address, Telephone, Address, State, Country, Zip Code, Cookies, and Usage Data. (“Personal Information”).

a) NAME AND CONTACT DATA. We collect your first and last name, email address, postal address, phone number, and other similar contact data.

b) CREDENTIALS. We collect passwords, password hints, and similar security information used for authentication and account access.

c) PAYMENT DATA. We collect data necessary to process your payment if you make a purchase, such as your payment instrument number (such as a credit card number), and the security code associated with your payment instrument. All payment data is stored by our payment processors Stripe and/or PayPal and you should review its privacy policies and contact the payment processor directly to respond to your questions.

d) LOG DATA. Information collected from other Sources

Like many site operators, we collect information that your browser sends whenever you visit our Site (“Log Data”).

This Log Data may include information such as your computer’s Internet Protocol (“IP”) address, browser type, browser version, the pages of our Site that you visit, the time and date of your visit, the time spent on those pages, and other statistics.

For instance, we may monitor the most popular pages or use spam screened by the Google reCAPTCHA service to help identify spam.

In addition, we may use third-party services to other sites that are not operated by us such as Google Analytics which collect, monitor, and analyze the use of our Service.

Google Analytics is a web analytics service offered by Google that tracks and reports website traffic. You will find more information under the “Analytics” section.

We recommend you read the privacy policies or practices of those external sites for more information or questions you may have.

Google Privacy Policy and Terms and Conditions.

e) CONTACT FORMS. The site uses several WordPress plug-ins. For instance,  WP Mail SMTP delivers the emails. WPForms or Fluent Forms which provides the opt-in forms as an e-mail marketing integration together with Convertkit or Fluent CRM as the e-mail marketing service provider.

f) COMMENTS. When visitors leave comments on the site, we collect the data shown in the comments form, also the visitor’s IP address and browser user agent string to help spam detection. We use Google reCAPTCHA service. You can check the website for more information.

The comment and its metadata are retained indefinitely.

An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available by clicking on the link. After approval of your comment, your profile picture is visible to the public in the context of your comment.

g) SOCIAL MEDIA. We use the Sassy Social Share plugin. On this page, you can check their Privacy Policy and GDPR compliance.

3. HOW DO WE USE YOUR INFORMATION?

We use your information collected via our Site for a variety of business purposes described below.

  • To contact us through our contact form or send us an email message.
  • When making a comment on an article or page.
  • By enrolling in a subscription form or a newsletter that the site manages with the WordPress plug-ins mentioned above.
  • To comply with our legal obligations.
  • To facilitate account creation and logon process with your consent.
  • To fulfill and manage your orders for Contractual reasons.
  • To protect and improve our Site, products, services, and your experience.
  • To enforce our terms, conditions, and policies for our business purposes
    to contact you with newsletters, updates of information, marketing or promotional materials and any other information that we consider may be interesting for you.
  • By providing this information, you give your consent for your information to be collected, used, managed, and stored by the site for only as described in this privacy policy to personalize your experience, efficiently process your requests or transactions, tailor advertisements to you, provide you offers, promotions and to follow up with you through correspondence (email, live chat, or phone).

We may also use this information to provide you with offers and promotions from our partners and/or our affiliates in exchange for a commission without additional cost to you.

4. DISCLOSURE OF YOUR INFORMATION. DO WE SHARE IT WITH ANYONE?

We only share your information with your consent, to comply with the law, develop our products, or protect your rights. We may share your data with third-party vendors, service providers, and consultants, who perform services for us or on our behalf and require access to such information to do that work. For instance, it may include payment processing, data and track analysis, email delivery, hosting services, customer services, and marketing efforts. We may share your information with our affiliates, and our business partners to offer you certain products, services, or promotions.

We do not share, sell, rent or trade any of your information with third parties for their promotional purposes unless described in this Privacy Policy, and we have not done so during the preceding twelve (12) months.

5. CHILDREN’S PRIVACY

We respect the privacy of children and “child” means an individual under the age of 13. All information and content on this site are intended for individuals over the age of 18. Children under the age of 13 are prohibited from using this Site. We do not knowingly collect, use or disclose personal information from children under the age of 13 without prior parental or guardian consent. If you believe any personal information is collected from someone under the age of 13 without parental or guardian consent, please contact us to have that information immediately deleted.

We do not knowingly process data of children under the age of 16 without parental consent. If you believe we might have any information from or about a child under 16, please contact us at hello@vocalknights.com and we will take reasonable steps to delete the information as quickly as possible.

6. MEDIA

If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website

7. COOKIES

Cookies are files with a small amount of data, which may include an anonymous unique identifier. Cookies are sent to your browser from a website and stored on your computer’s hard drive.

Like many sites, we use “cookies” to collect information. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Site.

If you leave a comment on our site you may opt-in to saving your name, email address, and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment.

If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.

If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 30 days.

8. DO NOT TRACK (DNT) Policy Requests

Some browsers have a “Do Not Track” (DNT) feature that lets you tell websites that you do not want to have your online activities tracked. At present, we do not respond to Do Not Track (DNT) signals.

9. ADS AND THIRD-PARTY LINKS AND USE

Ads appearing on any of our websites may be delivered to users by advertising partners, who may set cookies. These cookies allow the ad server to recognize your computer each time they send you an online advertisement to compile information about you or others who use your computer.

This information allows ad networks to, among other things, deliver targeted advertisements that they believe will be of most interest to you. This Privacy Policy covers the use of cookies by this site and does not cover the use of cookies by any advertisers once you leave our site.

We may use the Google Adsense advertising program along with any other third-party advertising on the site, to support it. What you need to know about Google Adsense:

  • Google and third-party vendors use cookies to show ads to your website/app users.
  • Google uses a DoubleClick cookie to do this and
  • Users may opt-out of the use of the DoubleClick cookie for interest-based advertising by visiting Google’s Ads Settings page.

We may use social media technology to track and collect general information about your use in compliance with different social media sites (Facebook, Twitter, Pinterest, etc.) for the purpose of promoting products, tracking conversions, remarketing, running target advertisements, and so forth.

If you have any questions regarding these third-party links’ privacy policy we recommend that you visit their website to have more information as we have no control over their own privacy policies.

10. EMBEDDED CONTENT FROM OTHER WEBSITES

Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.

11. ANALYTICS

In addition, we may use third-party services to collect statistics about the behavior of visitors such as Google Analytics which collect, monitor, and analyze this data.

HOW GOOGLE USES INFORMATION FROM SITES OR APPS THAT USE OUR SERVICES.  Visit this page for more detailed information.

Also, we use spam screened service by Google reCAPTCHA to help identify spam. This site does not disclose personally-identifying information.

As well as RankMath plug-in for WordPress as a Search Engine Optimization Tool (SEO).

This site will not rent or sell potentially personally-identifying information to anyone.

12. SECURITY OF DATA

The security of your Personal Information is important to us but remember that no method of transmission over the Internet, or method of electronic storage, is 100% secure. While we strive to use commercially acceptable means to protect your Personal Information, we cannot guarantee its absolute security. You should only access the services within a secure environment.

Our Hosting provider is SiteGround you can check its legal documents here. SiteGround guarantees a high quality of service and innovation and top support expertise.

We use Let’s Encrypt, it is an automated open certificate authority (CA) that provides digital certificates in order to enable HTTPS (SSL/TLS), to create a more secure and privacy-respecting web. Visit their website for more information.

When you make a credit card purchase or purchase through any means on the site, you will be directed to a third-party vendor to complete the transaction. Any information you provide during the checkout process is not stored on our site but instead provided to the third-party vendor that completes the purchase transaction. If you have questions about the third-party policy, contact them for more information.

By using this site, you agree to hold us harmless for any security breach and or any unauthorized use of your personal information by third parties. You also agree that we cannot be held responsible for any disclosure of your information through our site without our knowledge or consent

13. HOW LONG WE RETAIN YOUR DATA

If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.

For users that register on our site (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.

We keep your information for as long as necessary to fulfill the purposes indicated in this policy unless otherwise required by law.

14. GDPR VISITOR RIGHTS

This website is intended for use in the United States of America. If you are a resident of the European Economic Area (EEA), you have certain data protection rights. If you wish to be removed from our systems, please contact us at hello@vocalknights.com

You should be aware that when you provide information to us using a third-party site or platform, the information you provide may be separately collected by the third-party site or platform. The information we collect is covered by our privacy policy only.

GDPR. General Data Protection Regulation Act.
Data Controller. Data Controller means the natural or legal person who (either alone or jointly or in common with other persons) determines the purposes for which and the manner in which any personal information are, or are to be, processed.
Data Processor. Data Processor means any natural or legal person who processes the data on behalf of the Data Controller.
Data Subject. Data Subject is any living individual who is using our Service and is the subject of Personal Data.

1. Principles for processing personal data

Our principles for processing personal data are:

a) Fairness and lawfulness. When we process personal data, the individual rights of the Data Subjects must be protected. All personal data must be collected and processed in a legal and fair manner.

b) Restricted to a specific purpose. The personal data of the Data Subject must be processed only for specific purposes.

c) Transparency. The Data Subject must be informed of how his/her data is being collected, processed, and used.

2. What personal data do we collect and process

We collect several different types of personal data for various purposes. Personal Data may include, but is not limited to:

  • Email address
  • First name and last name
  • Phone number
  • Address, State, Province, ZIP/Postal code, City

 

3. How we use the personal data

We use the collected personal data for various purposes:

  • To provide you with services
  • To notify you about changes to our services and/or products
  • To provide customer support
  • To gather analysis or valuable information so that we can improve our services
  • To detect, prevent and address technical issues
  • To connect with social networks

4. Legal basis for collecting and processing personal data

Our legal basis for collecting and using the personal data described in this Data Protection Policy depends on the personal data we collect and the specific context in which we collect the information:

  • We need to perform a contract with you
  • You have given the Site permission to do so
  • Processing your personal data is in the Site’s legitimate interests
  • We need to comply with the law

5. Retention of personal data

We will retain your personal information only for as long as is necessary for the purposes set out in this Data Protection Policy.

We will retain and use your information to the extent necessary to comply with our legal obligations, resolve disputes, and enforce our policies.

6. Data protection rights

If you are a resident of the European Economic Area (EEA), you have certain data protection rights. If you wish to be informed of what personal data we hold about you and if you want it to be removed from our systems, please contact us at hello@vocalknights.com

In certain circumstances, you have the following data protection rights:

  • The right to access, update or delete the information we have on you
  • The right of rectification
  • The right to object
  • The right of restriction
  • The right to data portability
  • The right to withdraw consent at anytime
  • We require only the information that is reasonably necessary to enter into a contract with you. We will not require you to provide consent for any unnecessary processing as a condition of entering into a contract with us.

15. DO CALIFORNIA RESIDENTS HAVE SPECIFIC PRIVACY RIGHTS?

Yes, if you are a resident of California State, you are granted specific rights regarding access to your personal information. Every 12 months and free of charge you can request and obtain from us the information about which categories of personal information (if any) we disclosed to third parties in the immediately preceding calendar year. Please submit your request in writing to us at hello@vocalknights.com

Visit our California Privacy Disclosure page, where you can check the rest of the information required by the California Civil Code Section 1798.83.

16. PRIVACY POLICY CHANGES

This Privacy Policy is effective as of January 1st, 2023, and will remain in effect except with respect to any changes in its provisions in the future, which will be in effect immediately after being posted on this page.

We reserve the right to update or change our Privacy Policy at any time and you should check this Privacy Policy periodically. Your continued use of the Service after we post any modifications to the Privacy Policy on this page will constitute your acknowledgment of the modifications and your consent to abide by and be bound by the modified Privacy Policy.

If we make any material changes to this Privacy Policy, we will notify you either through the email address you have provided us or by placing a prominent notice on our website.

17. CONTACT US

If you have any questions about this Privacy Policy, please contact us by email at hello@vocalknights.com